Terms of service — BoostMyChat

Last updated: 5 October 2026

These terms are an agreement between 1307368 B.C. Ltd., doing business as Repay Media, which provides BoostMyChat ("BoostMyChat", "we", "us"), and the real estate professional or business that subscribes ("you"). By creating an account or placing the assistant on your website, you agree to them. If you accept them for a business, you confirm you have authority to bind it. Please read sections 11 to 15 carefully: they limit our liability, require you to cover claims against us, and require disputes to go to individual arbitration instead of court.

1. The service

BoostMyChat provides a chat assistant for your website that answers visitors' questions from information you provide, searches listings through the feed you connect, takes viewing and call requests, and passes enquiries to you with the visitor's agreement. It is an automated software tool. It is not a licensed real estate professional, it is not your agent or employee, and it does not act or make commitments on your behalf or ours. You use it at your own risk.

2. Your account

• BoostMyChat is for businesses and professionals only, not for personal or household use.
• You must give accurate information, keep your sign-in details secure, and are responsible for all activity under your account, including your team member's.
• You must hold any licence your jurisdiction requires to market the properties shown.

3. Plans and fees

• BoostMyChat is one monthly subscription at US$149 a month, plus any sales tax or VAT that applies, as shown on our pricing page and at checkout. Each subscription covers the assistant on one website, with unlimited conversations, used by you and one team member. Agencies, and anyone who needs more websites or people, may agree a separate plan with us in writing.
• There is no free trial. You can try the assistant in the live demo on our website before you subscribe.
• Subscriptions are billed monthly in advance. Each payment covers one month of service.
• Our reseller. Payments are processed by Paddle.com, our online reseller and Merchant of Record. Paddle sells the subscription to you, charges your card, adds any sales tax or VAT that applies, sends your receipts and handles billing questions. Paddle's buyer terms (paddle.com/legal/checkout-buyer-terms) also apply to your purchase.
• AI usage. The assistant writes its replies with an AI model through an API key that you connect (Claude, OpenAI or Google Gemini). You pay that provider directly for what the assistant uses; our fees do not include it.
• We may change prices with at least 30 days' notice by email. The change applies from your next billing period after the notice.
• If a payment fails, Paddle will tell you and retry. If it still has not been paid after 14 days, we may pause the assistant until it is.

4. Cancelling and refunds

• You can cancel at any time from your dashboard (Plan & billing, then Manage billing). There is no cancellation fee and no minimum term.
• When you cancel, the assistant keeps working until the end of the month you have paid for, and you are not charged again. You can export your leads before then.
• We do not give refunds or part refunds for the current month, for unused days, or when we suspend or end your account under these terms. Where the law gives you a right to a refund that cannot be excluded, that right is not affected. Our refund policy is at /refunds.

5. Your content and your responsibilities

• Accuracy. You are responsible for the information you give the assistant about you, your business, your areas and your listings, and for keeping it current. The assistant repeats what you and your listing feed provide; we do not check it.
• The assistant's replies on your site are your responsibility. You choose to place it on your website, you can read every conversation in your dashboard, and you are solely responsible for reviewing what it says there and for anything a visitor does in reliance on it.
• Fair housing and advertising law. You must comply with the Fair Housing Act and all other laws that apply to your marketing. The assistant is built to avoid discriminatory statements and to decline to characterise neighbourhoods, but you remain solely responsible for your practices.
• Your website's privacy notice. Your website must have its own privacy notice that tells visitors you use an automated chat assistant provided by a service provider, and links to ours at /privacy. You are solely responsible for any notice or consent the law where you operate requires.
• Visitors know it is automated. You will not present the assistant as a person, and you will not hide or remove the "Automated assistant" label or the privacy link in the chat.
• Consent and contact. You will contact visitors only as they agreed, and follow the law on calls, texts and email (including the TCPA and CAN-SPAM) when you follow up. All follow-up is yours alone.
• Third-party services. You are responsible for having the right to use any listing feed, calendar, CRM or AI key you connect, and for those services' own terms and charges.
• Your own copies. You are responsible for exporting and keeping your own copies of your leads. We are not a backup service.

6. Acceptable use

You will not use the service to mislead or pressure consumers, to collect information visitors did not agree to give, to send spam, to discriminate, to break any law, to copy, reverse-engineer or resell the service, or to probe, overload or circumvent its security.

7. Data, privacy and security

• You decide why visitor information is collected and what you do with it; we process it on your behalf, as your service provider, to provide the service, as described in our privacy notice at /privacy. Once leads reach you (by email, phone alert, export or your CRM), how you use, share and keep them is solely your responsibility.
• We use reasonable safeguards, don't sell information, use it only to provide and improve the service, and delete it as set out in the privacy notice. If we learn of a security incident affecting your information, we will tell you as the law requires.
• Security is never perfect. No system connected to the internet can be made completely secure. You accept that, despite our safeguards, information may be accessed, intercepted, altered, lost or disclosed by hacking, malware, cyberattack, AI-driven attack, or the failure or breach of a third-party provider. To the fullest extent the law allows, we are not liable for any such unauthorised access, breach, loss or disclosure, or for any harm that results from it, except to the extent a court or arbitrator finds it was caused by our gross negligence or wilful misconduct.
• We are not responsible in any way for how third-party services you connect or rely on (your AI provider, CRM, calendar, listing feed, email or phone provider, or Paddle) handle information.

8. Automated responses — no guarantee of accuracy

The assistant uses AI and fixed rules. AI can be wrong. Its replies may be incomplete, outdated, inaccurate or inappropriate, and they are general information only: not professional advice and not a promise by you or by us. Neither you nor your visitors may rely on them for legal, financial, tax, valuation, mortgage, inspection or any other professional advice, and important details must be confirmed by a person. We are not liable for the assistant's replies, for any errors or omissions in them, or for any decision or action anyone takes based on them.

9. Availability, changes and other services

We do not guarantee the service will be available, uninterrupted, timely, secure or error-free. We may change, suspend or discontinue any feature at any time; we will give notice of changes that significantly reduce what you have paid for. We are not responsible for outages, changes, errors or charges of services we do not control, including Paddle, your AI provider, your listing feed, email and phone networks, and hosting providers.

10. Ownership

We own BoostMyChat, its software, its design and everything we build into it. You keep ownership of your content and your leads, and you give us permission to use them only to provide and improve the service. If you send us ideas or feedback, we may use them freely without obligation to you.

11. No warranties

To the fullest extent the law allows, the service is provided "as is" and "as available", with all faults, and we disclaim all warranties and conditions of any kind, express or implied, including merchantability, fitness for a particular purpose, quality, accuracy, title and non-infringement. We do not guarantee any number of leads, bookings, sales or any other result.

12. Limit of liability

To the fullest extent the law allows, and whatever the legal basis of the claim (contract, tort including negligence, statute or otherwise):

• we are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, deals, commissions or clients, lost or corrupted data, business interruption, or harm to reputation, even if we were told they were possible;
• we are not liable for the assistant's replies, the information in your listing feed, the acts of visitors or third parties, or anything covered by sections 7, 8 and 9;
• our total liability for all claims together is limited to the fees you actually paid us in the one month before the event giving rise to the first claim; and
• any claim must be started within six months after the facts giving rise to it occurred, or it is permanently barred.

These limits apply even if a remedy fails of its essential purpose. They also protect our directors, officers, employees, contractors and affiliates, and no claim may be brought against any of them personally.

13. You cover claims against us

You will defend, indemnify and hold harmless 1307368 B.C. Ltd., Repay Media, BoostMyChat and their directors, officers, employees, contractors and affiliates from and against all claims, demands, losses, damages, fines, penalties, costs and expenses (including reasonable legal fees) arising from or related to: your content or listings; the assistant's replies on your website; your visitors and your dealings with them; your leads and your follow-up; your connected services; your breach of these terms; or your breach of any law (including fair housing, privacy, consumer protection, telemarketing and anti-spam law). We may take part in the defence with our own lawyer. You may not settle any claim that affects us without our written consent.

14. Suspension and ending the agreement

Either side may end this agreement as set out in section 4. We may suspend the assistant, or end the agreement, immediately, without notice and without refund if we believe you have breached these terms or the law, if your use puts visitors, other customers or the service at risk, if a provider or authority requires it, or if we need to protect the service. Sections 5, 7, 8 and 10 to 16 continue after the agreement ends.

15. Disputes — individual arbitration, no class actions, no jury

• Talk first. If you have a concern, email support@boostmychat.com first; both sides will try in good faith to settle it within 30 days.
• Binding arbitration. Any dispute, claim or controversy arising from or relating to these terms or the service that is not settled that way will be finally resolved by confidential, binding arbitration before a single arbitrator in Vancouver, British Columbia, under British Columbia's Arbitration Act, in English. The hearing may be held by video. Judgment on the award may be entered in any court with jurisdiction. Only we may also ask a court for an urgent order to protect our intellectual property, security or the service.
• Individual claims only. You waive any right to bring or take part in a class, collective or representative action against us. Claims may be brought only on your own behalf.
• No jury. To the extent any dispute is heard in court, you waive any right to a jury trial.
• Governing law. The laws of the Province of British Columbia and the federal laws of Canada that apply there govern these terms, without regard to conflict-of-law rules. Subject to the arbitration above, the courts of British Columbia, sitting in Vancouver, have exclusive jurisdiction.

16. General

• Events beyond our control. We are not responsible for any delay or failure caused by events beyond our reasonable control, including outages of the internet, hosting, AI or other providers; hacking, cyberattacks and malware; power failures; natural events; pandemics; labour disputes; war; and government action.
• Changes to these terms. We may update these terms at any time with notice by email or in your dashboard; continuing to use the service after the notice means you accept the update.
• If a part is unenforceable. If any part of these terms is found unenforceable, it will be enforced to the maximum extent allowed and read down only as far as needed, and the rest of these terms stays in full force.
• Whole agreement. These terms, the privacy notice and the refund policy are the whole agreement between us about BoostMyChat and replace anything said or written before. Not enforcing a term is not a waiver of it. You may not transfer this agreement without our written consent; we may transfer it to a successor or affiliate.

Contact: support@boostmychat.com. Repay Media (1307368 B.C. Ltd.), 200-1462 W. 8th Ave., Vancouver, BC V6H 1E1, Canada.