Choose how you hear about leads

Steps

1. Open Settings → Alerts & reminders.
2. Email me every lead can only be switched off once your phone has notifications on — so a lead always reaches you somewhere.
3. Send them a confirmation email tells the visitor their request reached you, with the details they gave. We recommend leaving it on.
4. Morning summary: one email at 8am your time — what came in since yesterday, what is still waiting with nobody on it, and the follow-ups due that day. On a quiet day, none is sent.
5. Monthly results: on the 1st at 9am your time — how many chats your assistant had last month, how many of them came outside your hours, and the leads, viewing and call requests, confirmed times and sellers they turned into. Every number is counted from your chats and leads. On unless you switch it off.
6. Tap Save.

A quiet phone at night

1. Open Settings → Your phone & devices and switch on No notifications overnight.
2. Set From and To. Your phone stays still in those hours; emails still arrive, and every lead is waiting in the app when you look.

Where alerts go

1. To change the email address, open Settings → Your details and edit Where lead alerts go.

Still stuck? See all guides or contact us — a person reads every message.