Help centre
How can we help?
Short, step-by-step guides. Every step names the exact button you will see.
No guide matches that. Try another word, or ask us.
Start here
Put BoostMyChat on your phoneYour leads one tap away, and a buzz the moment someone wants to talk. No app store needed.
→Notifications arrive but my phone doesn’t buzz or ringThe alert is reaching you; the sound or vibration is switched off in the phone’s own settings.
→Add the chat to your websiteOne line of code, pasted once. Or send it to whoever looks after your site.
→Go liveThe “Getting started” list on your dashboard walks you there, one step at a time.
→Let someone try your assistant before it is liveA private link for a partner or colleague.
→Every day
When a lead arrivesWhat you receive, and what to do in the first five minutes.
→Join a conversation liveStep into a chat on your website while the visitor is still there.
→Download your leadsEvery lead, as a spreadsheet, whenever you want it.
→Notes, follow-ups and quick actions on a leadKeep what happened with each person, and get reminded on the day you choose.
→Confirm a viewing, or suggest another timeOne tap sends them a short email from you; their reply comes to your inbox.
→Settings
Switch parts of the assistant on or offListings search and home valuations are yours to switch; the safety rules are always on.
→Choose how you hear about leadsEmail, your phone, and the confirmation your visitors receive.
→Your homes in the chatThe homes on your own website, read every day, whatever listings provider you use. Or a live IDX Broker search.
→Set your hours and calendarWhen the assistant offers viewings and calls.
→Your AI, and what it can spendWhich AI the assistant uses for free-form questions, and a hard monthly limit.
→Change the chat’s style and coloursThree styles and any colour, so it matches your website.
→Account
Lost your phone? Sign it outCut a lost or old device off straight away.
→Your sign-in and passwordChange your password or sign-in email, or get a reset link if you forgot it.
→Add someone to your teamAn assistant, a partner or a colleague who also gets your leads.
→Ask us anythingA question, something not working, or an idea: it comes straight to us.
→Let us fix something in your accountLet BoostMyChat support into your account for 24 hours or 7 days. You decide, and you see everything we do.
→Your visitors’ privacyWhat visitors agree to, and what happens to their details.
→Still stuck? Contact us — a person reads every message and replies by email.