Privacy notice — BoostMyChat

Last updated: 5 October 2026

This notice explains how BoostMyChat, a product of Repay Media (1307368 B.C. Ltd., 200-1462 W. 8th Ave., Vancouver, BC V6H 1E1, Canada), handles information in two cases: when you use the chat assistant on a real estate agent's website, and when you are an agent who subscribes to BoostMyChat.

Part 1 — Visitors to an agent's website

The assistant is provided by BoostMyChat on behalf of the agent whose website you are on (the agent).

Who is responsible for your information

The agent decides why your enquiry is collected and what happens to it — for example, when they call you back. BoostMyChat runs the assistant for them and handles your information only on their instructions. If you have a question about how an agent uses your details, you can ask the agent directly or contact us at support@boostmychat.com.

What we collect

• What you type in the chat, and the assistant's replies.
• Contact details you choose to give — your name, phone number and/or email address. These are only passed to the agent after you agree: the assistant asks first, and records the exact words you agreed to.
• What you ask for — for example a viewing of a particular home, a call at a time you suggest, the area, budget or type of home you are looking for.
• Technical information needed to run the chat: the website you are on, the time of each message, and a conversation reference. We do not use advertising cookies or tracking pixels in the chat.

We do not ask for, and ask you not to share, sensitive information such as financial account numbers, government ID numbers or health information.

Why we use it

• To answer your questions about homes and the local area, from information the agent provides.
• To pass your enquiry, booking request or contact details to the agent when you have agreed.
• To keep the service secure, prevent misuse, and fix problems.

We do not sell your information. We do not use it to advertise to you.

Who it is shared with

• The agent (and, if the agent uses one, their customer-management system), when you agree.
• Service providers who help us run the assistant, only as needed to provide it: hosting (Render, United States), email delivery (Resend), and — to understand and answer your messages — the AI model provider the agent has chosen (Anthropic, OpenAI or Google). Messages are sent to that provider through the agent's own account with them, only to produce replies.
• Authorities, if the law requires it.

Automated replies

The assistant is automated — it is not the agent, and not a person. It is designed not to guess: when it does not have a fact, it says so and offers to pass your question to the agent. But its replies can still be incomplete, outdated or wrong, and listing details come from the agent's listing feed, which BoostMyChat does not check.

So please treat what it says as general information, not advice and not a promise by the agent or by BoostMyChat. Confirm prices, availability and anything important with the agent before you rely on it, and do not rely on it for legal, financial, tax, mortgage or inspection advice. A viewing or call is only booked when the agent confirms it. By using the chat you accept that BoostMyChat is not responsible for decisions made based on its replies, to the extent the law allows.

How long we keep it

Conversations and contact details are kept for 24 months after your last message, so the agent can follow up, and then deleted. Encrypted backups are kept for up to 30 days.

Your choices and rights

• You never have to give contact details. You can use the assistant without them.
• Say no. If you decline to have your details passed on, they are not stored.
• Delete. Type "delete my information" in the chat, or email support@boostmychat.com, and we will delete your conversation and details and tell the agent not to contact you.
• Depending on where you live, you may have rights to access, correct or delete your information, and to complain to a regulator. Email support@boostmychat.com to use them.

Children

The assistant is for adults. It is not intended for anyone under 18, and if it appears a visitor is under 18 it will not collect their contact details.

Part 2 — Agents who subscribe

What we collect

• Your account: your name, business name, email address, phone number and password (stored only as a secure hash).
• Your setup: what you tell the assistant about you, your business and your areas, and the services you connect (listing feed, calendar, CRM, AI key). Keys are stored encrypted and never shown again.
• Your leads and conversations from your website, as described in Part 1.
• Sign-in: one cookie that keeps you signed in to your dashboard. We use no advertising or analytics cookies.

Payments

Payments are handled by Paddle.com, our reseller and Merchant of Record. Paddle collects your card and billing details directly; we never see or store your card number. Paddle tells us your subscription status and a customer reference so we can turn your plan on or off. Paddle's own privacy notice applies to the information it collects (paddle.com/legal/privacy).

Why we use it

To run your account and your assistant, send you lead alerts and service emails, answer your support requests, keep the service secure, and meet our legal and tax obligations. We do not sell your information or use it to advertise to you.

How long we keep it

For as long as your account is open. To close it, email support@boostmychat.com; we delete your account and leads 30 days later, so you have time to export them, except records the law requires us to keep.

Both parts

Where information is stored, and which law applies

BoostMyChat is run from British Columbia, Canada. Information is stored and processed in the United States by the service providers named above, so it may be accessed by authorities there under US law. We handle personal information in line with Canadian privacy law (British Columbia's Personal Information Protection Act and, where it applies, PIPEDA) and the privacy laws that protect you where you live.

Security

Information is encrypted in transit, access to it is restricted to people who need it, and off-site backups are encrypted with a key held only by BoostMyChat.

Changes and contact

We will update this notice if how we handle information changes, and change the date above. Questions: support@boostmychat.com, or Repay Media (1307368 B.C. Ltd.), 200-1462 W. 8th Ave., Vancouver, BC V6H 1E1, Canada.