Let us fix something in your account

Switch it on

1. Open Settings → Privacy → Support access.
2. Choose 24 hours or 7 days, and switch on Let BoostMyChat support into my account.
3. Tell us what is wrong through Contact us. When we open your account, you get an email straight away.

What we can and cannot do

1. We can fix your assistant’s settings, its look and words, your connections, the website reader and your calendar, and look at your leads.
2. We cannot change your password, sign-in email, two-step sign-in or recovery codes, touch your plan or payment, change your team, join a chat or email a buyer as you, or close your account. These are refused to us by the system itself, not just hidden.
3. We never get your password: we come in as BoostMyChat support, in a session of our own.

See it, and end it

1. Every time we are in your account is listed under Every time we were in your account, with each change we made.
2. Switch it off, or tap End the support session now, and we are out at once. Otherwise it switches itself off when the time is up.

Still stuck? See all guides or contact us — a person reads every message.